Our 23 year old home required another furnace and also a 50 gallon water heater (10 years old which is the replacement time on the majority of water heaters). I called three companies of which Marr’s was one of them.
Ken Marr arrived with much information on a variety of options for both units. He explained the benefits of everything he suggested and even did a full comparison of all the furnaces
so that I had a full understanding of why I was choosing which furnace and then the water heater. I must say, from being around a lot of people in the building service trades, Ken Marr was one of the most courteous I have ever met. He actually listened and questioned me a lot to confirm what it was I was looking for.
His service tech arrived, early, installed both furnace and water heater in a very reasonable amount of time and demonstrated that both were working perfectly before he left.
The service was followed up by Ken’s son Jacob who was a very, very nice man.
I have nothing but praise for this company, it’s people and the products it sells.
I will call Marr’s Heating any day of the week because they deliver service and do it well.
I don’t know what the reason is for other’s to not have an experience like mine but, they really do seem to want to get better and better. At least, that is what I found in all interactions with Ken Marr and his people.